IT Manager voco

A little taste of your day-to-day:

• As primary contact for servicing the computer hardware you ll manage and monitor all computer hardware and make systems are installed properly and working efficiently.
• Keep up to date with all approved systems and technology including
  
  • Computer Hardware systems and devices including PC LAN technology
  • Software operating and utility systems
  • Front Office and Accounts Receivable Property Management Systems
  • Interfaces to and from Front Office Property Management Systems and other Systems
  • Back Office Accounting Systems
  • PC and LAN based Office Automation products
  • Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
  • Point Of Sale Systems
  • Guest and Administration Voicemail
  • Call Accounting
  • Cabling
  • Hub / Switch Management Systems
  • Assist and Support Electronic Door Locking Computer System
  • Computer Virus protection
  • Hotel IT Security and Firewalls
• Maintain an up-to-date list of all computer hardware and software at hotel.
• Monitor the performance of the systems and maintain logbook of performance
• Understand all standards and customized features and functions of the Hotel front office system
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
• Maintain uncompromising data and physical security standards
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
• Administer all user ID s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Follow-up outstanding points from the latest IT audit of his/her hotel
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors
• Install and test corporate approved program changes to the hotel computer system(s)
• Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs
• Ensure all hotel routine maintenance for IT equipment comply with policies and standard
• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards
• Ensure all hotel policies and information security comply with standards
• Investigate and report software problems to the vendor, or to the Support Centre
• Identifying colleagues to train user on systems
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
• Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
• Establish documents, test and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
• Select suitable Software/Hardware vendors for the hotel
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensures all necessary settings are properly configured on the computing systems, hardware and servers
• Run routine software/hardware inventory check and report the status to hotel management team
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
• Take preventive measures to foresee, identify and analyse the potential system performance issues
• Ensure all cabling, network diagrams and LSOP are up to date
• Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team
• Work with department head in the preparation and management of department s budget which includes:
• Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels
• Assists in coordinating the preparation of the departmental annual budget
• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
• Assists in the preparation of the hotel strategic plan, goals program, and Departmental Budgets
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