Job Description

Roles & Responsibilities

The IT Manager Salesforce Effectiveness will be the responsible IT Product Line shaping, delivering, and supporting the Transmed business sales and fields merchandising product portfolio, vision, and roadmap. The technical Product Line will work at the intersection of business and technology to define strategies that combine a deep understanding of business objectives, challenges, with technology solutions and extending them into development execution, value realization and ongoing product management. The Product Line will participate in setting the strategic direction for sales and fields merchandising technology applications in close collaboration with internal business and technical stakeholders as well as external technology partners, customers and suppliers.

To be the primary responsible for overseeing the management and implementation of enterprise business solutions and systems including with focus and knowledge in the FMCG industry. Leads the business solutions and IT systems deliverables with deep understanding of solutions strategies and best practices. Drive the successful implementation, adoption and utilization of the systems across different departments and teams within or outside the organization. Leads the business solutions stages and lifecycle.

Coordinates with various stakeholders, establish the rythme of the business, allocate resources, and ensure adherence to projects deliverables and milestones. Collaborates with key business partners and relevant stakeholders to identify and articulate the business needs and requirements and translates that into actionable plans, business digital solutions, IT systems, features and configurations.

Collaborates closely with IT teams, external partners and system integrators to oversee the development, implementation, customization, and integration of the business solutions with existing business models, processes, tools and technology capabilities. Takes charge of the change management efforts, including awareness and training activities, communication plans, and business value. Ensures employees adoption and the necessary skills for effective business solutions and systems use across the organization.

Responsible for business solutions governance and quality assurance working closely with business and IT stakeholders ensuring the accuracy and integrity of systems and data. Helps support the business solutions analytics capabilities to derive business insights, actionable metrics, and identify areas for business improvements and customer relationship management. Provides the needed support, track and resolve implementation and systems issues, and liaise with IT and business stakeholders to optimize the business solutions based on users feedback and changing business needs.

The IT Senior Manager, Salesforce Effectiveness is a skilled professional who oversees the successful development, implementation, adoption, and ongoing management of business solutions and systems with strong project management, communication, analytical skills and collaboration with business and cross-functional teams to maximize the business value derived from enterprise solutions and systems.

Responsibilities

Shape, lead and oversee a future proof sales and field merchandising Transmed business vision, technology strategy and capabilities roadmap with significant decision-making latitude
Oversees the sales and fields merchandising IT projects portfolio, identify and recommend IT applications and solutions features based on business value, overall strategies and priorities

Qualifications

Academic Education & Professional Certifications

Bachelor Degree or Diploma in Business Computer, Computer Science, Information Systems, master degree is preferred
Industry-recognized certifications, such as Project Management Professional (PMP), Salesforce certifications, Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), Certified Agile Project Manager (IAPM), Certified Software Project Manager (CSPM), Certified Software Development Professional (CSDP) is preferred
10+ years of working experience in an IT enterprise applications development and support environment
IT experience in FMCG Business Applications with deep understanding of business processes

Operational & Managerial Experience

Extensive experience in an IT enterprise applications and business solutions, with a track record of successfully leading related IT programs and initiatives
Strong expertise in IT applications development and product management methodologies, frameworks and tools
Technical expertise in applications and technology solutions supporting business processes including Customer Relationship Management (CRM), opportunity and lead management, purchase order management, customer data management, sales automation, budget and funds management, omnichannel pricing and discount management, trade promotion management, field merchandising and image capture, rebate management, commercial agreement, deployment plan, customer service and support, workflow automation, mobile accessibility, e-Commerce
Data-driven attitude, integrating data insights into applications development for improved decision-making
Experience with UX/UI, user-centered design, and prototyping is preferred

Technical Skills & Knowledge

Designing and Developing queries on Oracle & Microsoft SQL
Participates in design, configuration, develops working code, and oversee quality testing and users acceptance
Responsible for delivering high quality working software
Strong project management knowledge of methodologies like Agile or Scrum and practical application, proven track records of delivery in complex, fast changing environment.
Drives planning, execution and manages the resources, schedule, financials scope of business solutions and relates projects
Change Management: Ability to manage and lead a constantly and rapidly changing business environment
Industry Experience: Experience in the Consumer Goods / Food Service industry

IT Manager Salesforce Effectiveness Transmed

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