IT Network Support 2nd Level Operations
LEONI
Employer Active
Posted on 2 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide 2nd level support for network-related incidents and service requests (LAN, WAN, WLAN, VPN)
Troubleshoot and resolve escalated issues from 1st level support within defined SLAs
Monitor network performance and ensure system availability and reliability
Perform root cause analysis and implement corrective/preventive actions
Manage and maintain network devices (switches, routers, firewalls, access points)
Support configuration, installation, and upgrades of network infrastructure
Collaborate with global IT teams and external vendors when required
Contribute to documentation (network diagrams, procedures, knowledge base)
Participate in IT projects (network expansion, security improvements, migrations)
Ensure compliance with IT security policies and standards
Provide on-call support if required
Desired Candidate Profile
University degree in Computer Science, Network Engineering, or related field
3 5 years of experience in network operations or IT infrastructure support
Strong knowledge of:
- TCP/IP, DNS, DHCP, VLANs, routing & switching
- Firewall technologies and VPNs
- Network monitoring tools
Experience with enterprise network equipment (e.g., Cisco)
Good understanding of ITIL processes (incident, Request, problem, change management)
Strong troubleshooting and analytical skills
Ability to work under pressure and manage multiple priorities
Good communication skills in English
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- System Administration
- Network Administration
- Security (IT Software)
Keywords
- IT Network Support 2nd Level Operations
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LEONI
LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world
https://jobs.smartrecruiters.com/LEONI1/744000118360881-it-network-support-2nd-level-operations
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