IT Officer

Greenpeace MENA

RESPONSIBILITIES

• Provide day-to-day IT support to staff for software, connectivity, collaboration, and remote working tools, including managing IT requests promptly
• Support onboarding and offboarding processes, including account setup, device configuration, and access management
• Maintain IT documentation, user guides, and basic procedures
• Communicate IT-related updates, changes, and instructions clearly to staff

Cybersecurity & Digital Safety

• Support the implementation of basic cybersecurity and data protection practices
• Monitor devices, user access, and systems in line with organizational policies
• Promote safe use of IT tools and good digital hygiene among staff
• Identify potential security issues and escalate them to global IT or external providers when needed
• Ensure compliance with Greenpeace policies related to information security and data protection

Website & CMS Proficiency

• Manage and update website content on a CMS (WordPress preferred), including news articles, campaign updates, and action pages (petitions, events, volunteer posts), ensuring accuracy, well-structured layout, and alignment with agreed standards and templates
• Work effectively with predefined templates, content blocks, and the agreed information architecture
• Monitor website performance, flag issues, gather feedback, and support ongoing improvements to ensure alignment with the agreed Information Architecture and templates
• Ensure the website content and design consistently align with Greenpeace branding guidelines.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

Educational Qualifications

• A graduate in IT, computer science, or a related field.

Experience & Skills

• 5 7 years of experience in website management, digital communications, or content operations
• Ability to support non-technical users and troubleshoot software, operating systems, and connectivity issues.
• Knowledge of best practices for cybersecurity, data protection, and secure access management
• Effective collaborator with colleagues, remote teams, and external providers.
• Strong organizational skills, including managing multiple priorities, content calendars, publishing schedules, documentation, and CMS/digital platform administration.
• Demonstrates integrity, initiative, and a strong customer-focused mindset while delivering high-quality results.

Systems & Tools

The IT Officer supports and administers a range of organizational IT systems and tools, including but not limited to:

• Identity and access management systems (e.g., Okta)
• Collaboration and communication platforms (e.g., Google Workspace, Slack, Zoom)
• Project and task management tools (e.g., Asana, Miro)
• IT service management and ticketing systems (e.g., HappyFox)
• Endpoint security, device, and access management tools (e.g, FortiClient EMS, Workspace One, Bitwarden)
• Internal documentation and knowledge platforms (e.g., GitBook, Intranet)
• Cloud and infrastructure-related systems (e.g, Google Cloud Platform, certificate management systems