IT Officer

RKH Qitarat

Employer Active

Posted 3 hrs ago

Experience

2 - 4 Years

Job Location

Qatar - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

JOB SUMMARY
RKH Qitarat is currently seeking an IT Officer to join our team and support service excellence across the Doha Metro and Lusail Tram networks. The role provides first and second line technical support through the Service Desk, handling a range of user issues from routine requests to more complex technical problems. The IT Officer will monitor and manage the Service Desk queue, ensure timely resolution of tickets, maintain strong customer service standards, and communicate progress effectively with users. The role also includes maintaining and improving SLAs and OLAs, developing training and knowledge base materials, identifying opportunities for automation and self-service, and supporting reporting and analysis of IT service performance.


Desired Candidate Profile

Candidates should have strong organisational and communication skills, 2 years previous experience in IT support or service desk environments, and a solid understanding of Microsoft Office applications.

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • IT Software

Keywords

  • IT Officer

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RKH Qitarat

RKH Qitarat is currently seeking an IT Officer to join our team and support service excellence across the Doha Metro and Lusail Tram networks.

https://www.rkhqitarat.com/careers/