IT Operations Administrator

KitchenPark

IT Operations Administrator (Dubai) - Technology We are looking for an IT Operations Administrator to join our team in Dubai, UAE. The role involves supporting our IT systems, networks, and devices, ensuring smooth day-to-day operations and security compliance. You ll handle service desk requests, onboarding setups, system maintenance, and AV support for meetings and events.Who We AreKitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they re in. Every time we launch a new facility we create jobs in that neighborhood, and we re proud to provide a wide range of cuisines and options for healthy food at an affordable price.We're changing the game for restaurateurs whether they re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.What You ll DoRespond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.Review diagnostics and assess the functionality and efficiency of systems.Implement and monitor security measures, certificates, and company compliance with requirements.Onboards new employees, creates accounts, and configures hardware and software for those employees, assists in the training and orientation of new staff in the use of hardware and software.Actively responds to Service Desk tickets, incoming calls, and/or emails, and escalates end user help requests within established Service Level Agreements.Accurately documents instances of hardware failure, repair, installation, and removal by recording service desk problem-solving responses.Basic administration of software and service licensing, including SaaS applications, O365, Teams, Jira, Google Workspace, Jira/Confluence, Zoom, and Slack. Procure and deploy Windows workstations.Support and maintain LAN/WiFi, MDM, EDR, and other related technologies to secure IT assets and perform hardware and software system configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings. Able to work under pressure during live broadcasts and executive-facing events.What We re Looking ForBachelor s degree in Information Technology, Computer Science, or a related field.3 5 years of experience in IT support, system administration, or IT operations.Strong knowledge of Windows and macOS operating systems, hardware setup, and troubleshooting.Experience with Microsoft 365 or Google Workspace and ticketing systems such as Jira, Confluence, Zoom, and Slack administration.Familiarity with networking fundamentals (LAN/WiFi, routers, switches, VPNs) and endpoint management tools (MDM, EDR).Understanding of IT security practices, certificates, and compliance requirements.Experience supporting audio-visual systems for meetings, webinars, and live events.