IT Operations Manager (HR Access)

Sopra Steria

Employer Active

Posted on 30 Mar

Experience

10 - 12 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

IT Operations Manager (HR Access)


Operational management:

  • Supervise the installation, deployment and operation of application solutions.
  • Ensure compliance with SLAs and the quality of service provided.
  • Monitor major incidents and participate in post-mortem analyses.
  • Managing prioritization, workload balancing, and scheduling.
  • Contribute to process improvement (automation, standardization, documentation).

Leadership & HR management:

  • Supervising employees on a daily basis (motivation, support, feedback).
  • Participate in recruitment, integration and skills development.
  • Co-facilitate annual reviews and manage routine HR topics.
  • To contribute to maintaining a positive social climate.

Communication & Reporting:

  • Prepare activity and performance reports.
  • Participate in or represent the team in project committees and meetings.
  • Communicate priorities, decisions and directions within the team.

Desired Candidate Profile

Qualifications:

With a degree from an engineering school or a technical university program, you have at least 10 years of experience in IT and a minimum of 5 years in IT production.

Technical skills:

  • Good mastery of technical environments (Operating systems, Databases, Application Servers, Scripts, Orchestration and automation tools).
  • Good understanding of application architectures.
  • Mastery of an ITSM tool (Jira, ServiceNow).
  • Knowledge of ITIL is a plus.

Human skills:

  • Natural leadership and a sense of teamwork.
  • Excellent oral and written communication skills.
  • Ability to manage crisis situations.
  • Organization, rigor and a sense of priorities.

Company Industry

Department / Functional Area

Keywords

  • IT Operations Manager (HR Access)

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Sopra Steria

Sopra HR Software, a subsidiary of Sopra Steria, offers complete HR solutions perfectly adapted to the needs of Human Resources Departments and medium and large organizations in the public and private sectors.

Specializing in HR management, payroll and talent management in a local and international context, Sopra HR supports more than 950 clients, in on-premise or cloud mode.

Partnering in the success of its clients' digital transformation towards HR 3.0, Sopra HR, a global player in Human Resources, prioritizes Co-innovation, promotes HR performance issues and highlights the employee experience.

Read More

https://jobs.smartrecruiters.com/SopraSteria1/744000111627392-responsable-exploitation-it-hr-access-

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