IT & Service Desk Engineer

Fixed Misr (FEDIS)

Employer Active

Posted on 31 Mar

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Responsibilities

First point of contact in any organization for resolving or escalating issues relating to hardware, software, network, and others of computer end users when they raise requests through emails, instant messages, chats or phone calls.

IT Support relating to technical issues involving Microsoft s core business applications and operating systems.

Support services for Microsoft related technologies.

Install and maintain security, anti-virus solutions and firewall, configure and maintain operating systems and software applications.

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

System documentation maintenance and review.

Laptop installation, deployments, maintenance.

Communicate understanding of key requirements, the scope and resource requirements of the project to the entities.

Understanding complex technical issues and managing them within a fast-paced business environment.

Liaising with vendors to implement security solutions.

Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.

Desired Candidate Profile

Bachelor s degree in communication engineering, or Computer Science.

1-3 years of experience as a system administrator.

Experience in Microsoft (windows, server, AD, ..).

Experience in Redhat installation and maintenance.

Attention to detail and good problem-solving skills.

Good Communication Skills.

Can work as a part of a team.

Comfortable with on-call basis.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • IT & Service Desk Engineer

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Fixed Misr (FEDIS)

https://fedis.com.eg/careers/