IT Service Desk Specialist

Erada

Key Responsibilities:

• Provided the first tier of support and troubleshooting.
• Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls
• Follow up on the Implementation and Modification processes of the IT system
• Advise, and train users on appropriate action and how to use different types of systems.
• Responding on time to IT service issues and requests.
• Follow up with users daily to make sure their computer systems are functioning properly.
• Acting as a vocal point between the users and the concerned teams internal the IT departments.
• Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
• VOIP IP Phones, and Networks.
• Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
• knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).
• Working in teamwork and Sharing knowledge with team colleagues

Qualifications & Technical Aspects:

• Bachelor's degree in information technology, Computer Science, or relevant degree.
• 2 to 4 years of experience in the IT Field.
• Ability to handle daily issues related to IT Infrastructure.
• Have good communication skills.
• Basics Knowledge in A+, N+, CCNA, MCSA.
• Basics Knowledge in FortiGate FW and AP.
• Hands-on experience in Mobile Device Management Tools.
• Knowledge of Linux Environment Especially Ubuntu OS .
• Ability to deal with laptops, Tablets, Multi-function Printers, cameras, Email systems, VOIP IP Phones .
• A good English Speaker is a must.