IT Specialist

Decima International

Employer Active

Posted 15 hrs ago

Experience

5 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are looking for a driven and capable IT Specialist to support us in maintaining and optimizing our technology infrastructure, ensuring seamless operations, and enabling our teams to perform at their best.

You will play an integral role in managing and securing company systems, providing technical support, maintaining IT infrastructure, and ensuring compliance with cybersecurity standards and best practices.

RESPONSIBILITIES:

  1. Device & Platform Management (RMM/MDM)
    • Remote Monitoring & Management (RMM):
      • Administer and maintain the company s RMM platform to proactively monitor system health, deploy security patches, manage software updates, and ensure compliance across all endpoints.
      • Develop and manage automation scripts for routine IT tasks, such as provisioning, de-provisioning, and scheduled maintenance.
    • Mobile Device Management (MDM):
      • Manage the entire lifecycle of all corporate and approved BYOD mobile devices (i.e., iPads/iPhones) using the MDM platform (e.g., Jamf, Microsoft Intune, Workspace ONE).
      • Configure and enforce device security policies, including encryption, access controls, and remote wipe capabilities.
      • Manage and distribute corporate applications and content via the MDM platform.
  2. Technical Support & Troubleshooting br>
    • Serve as the primary point of contact for technical support, managing, prioritizing, and resolving tickets via a helpdesk system (e.g., Zendesk, Jira Service Desk).
    • Provide timely troubleshooting and resolution for hardware, software, network, and peripheral issues for local and remote users.
    • Support core business applications (e.g., Microsoft 365/Google Workspace, ERP systems, video conferencing).
    • Onboard and offboard employees, including account creation, device setup, and hardware retrieval.

3. Infrastructure & Security

    • Assist with the maintenance of network infrastructure (Wi-Fi, VPN access, printers).
    • Enforce IT security policies, including password complexity, Multi-Factor Authentication (MFA) setup, and security awareness.
    • Maintain accurate inventory of all IT assets and licenses.
    • Ensure SharePoint is properly protected and maintained with periodic backups as required.

Desired Candidate Profile

Required Qualifications:

  • Bachelor s degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in IT support or systems administration.
  • Strong knowledge of Microsoft 365, Windows/macOS administration, and cloud services.
  • Experience managing RMM and MDM tools (e.g., Jamf, Intune, Workspace ONE).
  • Solid understanding of networking fundamentals (LAN/WAN, VPN, Wi-Fi).
  • Familiarity with IT security practices and standards, including MFA, encryption, and access control.
  • Excellent troubleshooting, problem-solving, and communication skills.
  • Ability to manage multiple priorities and work independently in a distributed environment.

Preferred Qualifications:

  • Professional certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
  • Experience with scripting languages (PowerShell, Bash, or Python).
  • Familiarity with ERP systems and IT automation tools.
  • Experience supporting hybrid or remote work environments.

Company Industry

  • Construction
  • Civil Engineering

Department / Functional Area

  • IT Software

Keywords

  • IT Specialist

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Decima International

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International s founders established a simple yet powerful formula:br>Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.

Read More

https://job-boards.greenhouse.io/decimainternational/jobs/4621486006

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