IT Specialist

Client of Nasoft.eg

Key Responsibilities:

• Install, configure, and maintain IT systems, including hardware, software, and network infrastructure.
• Monitor system performance and perform routine maintenance to ensure optimal functionality and minimal downtime.
• Act as the first point of contact for technical support and resolve end-user issues efficiently.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Manage and maintain network infrastructure, including routers, switches, and firewalls.
• Implement and enforce IT security measures (firewalls, antivirus, data protection protocols).
• Perform regular system updates, patches, and backups to ensure system integrity and business continuity.
• Maintain accurate documentation of system configurations, processes, and troubleshooting procedures.
• Track and manage IT assets, including hardware inventory, software licenses, and lifecycle management.
• Coordinate with external vendors and service providers for procurement and technical support.
• Oversee and coordinate repair workflows, ensuring proper validation and documentation of all maintenance activities.
• Verify system performance and stability after maintenance and upgrades.
• Provide user training and guidance on IT systems and security best practices.
• Perform hardware maintenance and upgrades (RAM, storage, batteries, and internal components).
  

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP).
• Hands-on experience with networking equipment (routers, switches, firewalls).
• Experience with security solutions (pfSense, MikroTik, FortiGate, antivirus software, data encryption).
• Strong troubleshooting skills across hardware, software, and networks.
• Experience with Microsoft 365 and Google Workspace.
• Strong documentation and organizational skills.
• Good communication and teamwork abilities.