IT Specialist
Future Group Translation Services
Posted on 22 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities: Technical Support, Systems Maintenance & IT Infrastructure
- Provide first- and second-level support for all hardware, software, and network-related issues.
- Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
- Manage IT assets, ensuring accurate documentation, labeling, and tracking.
- Install, configure, and maintain operating systems and standard business applications.
- Support end-users in troubleshooting ERP, email, and collaboration tools.
- Ensure regular data backups and system updates in alignment with IT policies.
- Collaborate with cross-functional teams to ensure IT service quality and process improvement.
- Escalate critical incidents and coordinate with global IT teams when required.
- Assist in implementing and supporting new digital initiatives and automation systems.
- Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
What Success Looks Like in IT Support
- Efficient resolution of user issues with minimal downtime.
- Proactive maintenance and improvement of IT systems.
- Smooth collaboration between IT and business teams.
- Strong contribution to digital initiatives and system reliability.
Desired Candidate Profile
Essential Skills & Qualifications: IT Support & Infrastructure Management
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
- Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
- Strong knowledge of hardware maintenance and software installation.
- Experience with ERP systems and ticketing tools is a plus.
- Excellent problem-solving and communication skills.
- Detail-oriented, proactive, and capable of managing multiple priorities.
- Fluent in English.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Specialist
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Future Group Translation Services
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