IT Specialist

Zeina Group

Posted 30+ days ago

Experience

3 - 4 Years

Job Location

Giza - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Responsible for all IT related activities on-site that related to End users as 1st line of support by providing technical assistance over the phone or email.
  • Install and configuring windows to prepare laptop s to be delivered to company employees and to have Experience in Windows OS (10 , 11 ) and windows Server.
  • Installing and configuring computer hardware, software, printers, and scanners.
  • Responsible Maintenance, Troubleshooting of Desktop Pc s & Laptops, servers HP and dell repairing and replacing equipment as necessary.
  • Responsible for computer security from viruses, malware by making sure that anti-virus installed & updated to latest updates.
  • Infrastructure troubleshooting, solving all problems and raised issues via ticketing system within SLA preferred to have experience (ManageEngine ticketing system) .
  • Responsible Escalate to vendor and follow up for open cases till being resolved.
  • Responsible for stock management/updates to effectively manage assets preferred to have experience in (ManageEngine asset system)
  • Responsible for Data center support RACK servers, cabling, PDUs, UPS and provide support for different IT teams as needed.
  • Provide support for cloud services O365 , MS Teams , AzureAD connect, SharePoint.
  • Provide support for Exchange Environment and for senior levels engineers.
  • Provide on-site support for VOIP system, IP telephony.
  • Provide on-site support for network APs , Switches , Firewalls requested by higher senior levels engineers.
  • Monitoring site infrastructure systems hardware/software to ensure that systems are up and running as well patched with latest security updates.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Ensuring security and efficiency of IT infrastructure.
  • Prepare activity reports as needed

Desired Candidate Profile

  • Education: Bachelor s Degree in Computer Engineering, Computer Science, or Management Information Systems (MIS).
  • Experience: 2 3 years in a similar role, preferably in a large production environment.
  • Technical Skills:
  1. Strong knowledge of Active Directory (AD) environment, DNS, DHCP, and File Services.
  2. Basic knowledge of VMware ESXi environment.
  3. Basic knowledge of backup and restore software.
  4. Basic knowledge of firewalls.
  • Certifications (Preferred):
  1. MCSA, MCSE
  2. CCNA + MCSE
  3. ITIL certification or knowledge
  • Soft Skills:
  1. Dedication and strong sense of ownership.
  2. Team-oriented with the ability to collaborate effectively across different teams.
  3. Excellent oral and written communication skills.
  4. Very good command of English.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • IT Software

Keywords

  • IT Specialist

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Zeina Group

https://wuzzuf.net/jobs/p/blxtbwefhctx-it-specialist-zeina-group-giza-egypt