IT Specialist

CALIA Group

Job Duties & Responsibilities:

• Provide technical support and act as an escalation point for complex hardware, software, network, low-current, security and system-related issues.
• Install, configure, troubleshoot, and maintain IT equipment including desktops, laptops, servers, printers, POS systems, and network devices.
• Ensure continuous availability and performance of IT systems across stores and headquarters.
• Manage user accounts, access rights, and security settings across enterprise systems.
• Administer and support Windows operating systems, Microsoft 365 (Teams, Exchange Online), Azure AD, and core business applications.
• Monitor and maintain network connectivity between stores and central servers (LAN, WAN, VPN, Wi-Fi).
• Oversee server health, backups, and recovery processes to ensure business continuity for stores.
• Provide Support in IT projects, including system upgrades, migrations, rollouts, and new technology implementations.
• Maintain accurate IT documentation, including system configurations, procedures, troubleshooting guides.
• Conduct regular store visits, complete technical checklists, and ensure IT equipment is properly installed and operational, and provide on-site support when required.
• Install, configure, monitor, and conduct basic troubleshooting of IP cameras and NVR/DVR solutions.

Job Qualifications & Requirements:

• Bachelor s Degree in information technology, Computer Science, Computer Engineering, or a related field.
• Minimum 3 years of experience in IT support, systems administration, or infrastructure management.
• Strong experience with Windows environments, Microsoft 365, Exchange Online, and Azure AD.
• Knowledge in Kaspersky Endpoint Security / Kaspersky Next is a plus
• Experience managing Cisco Meraki (firewalls, switches, dashboard) is a plus.
• ERP experience (Microsoft Dynamics 365 Business Central.) is a strong plus.