IT Specialist voco

We are seeking a tech-savvy and service-oriented IT Specialist to manage and support the hotel s technology systems, ensuring smooth and secure operations across all departments. The ideal candidate will be responsible for maintaining hardware and software, supporting users, resolving technical issues, and ensuring that systems critical to guest service (PMS, POS, Wi-Fi, etc.) run efficiently. The successful candidate will demonstrate strong problem-solving skills, a customer-focused attitude, and a solid understanding of hospitality IT infrastructure.

YOUR DAY-TO-DAY:

• Provide first-line support for all hotel IT systems, including Property Management Systems (PMS), Point of Sale (POS), telephone systems, CCTV, Wi-Fi, and other hotel-specific software and hardware.
• Install, configure, maintain, and troubleshoot hardware (computers, printers, routers, servers) and software applications.
• Ensure reliable operation and uptime of hotel networks, internet services, and server infrastructure.
• Support and train staff in the use of hotel systems and software.
• Monitor system performance, perform backups, and implement data recovery strategies.
• Ensure IT security and compliance with company and regulatory requirements, including antivirus protection, firewall management, and data protection protocols.
• Maintain up-to-date documentation for all systems, configurations, licenses, and support procedures.
• Coordinate with external vendors and service providers for maintenance, upgrades, or repairs.
• Assist in technology rollouts, upgrades, and hotel projects involving IT infrastructure.
• Support the implementation of digital guest experiences and technology-driven services.

WHAT WE NEED FROM YOU:

• Bachelor s degree or diploma in Information Technology, Computer Science, or a related field.
• 2 4 years of IT support experience, preferably within the hotel or hospitality industry.
• Strong understanding of Windows and Linux operating systems, networks (LAN/WAN/Wi-Fi), and server management.
• Hands-on experience with PMS (e.g., Opera, Protel), POS systems (e.g., MICROS, Toast), and hospitality technology solutions.
• Good knowledge of IT security, backup systems, and data privacy practices.
• Ability to manage multiple support tasks with a sense of urgency and professionalism.
• Strong communication and interpersonal skills with a focus on user support and service.
• Flexibility to work shifts, weekends, and be on-call when required.