IT Support Assistant / SAP Support Officer AR Green

Posted 30+ days ago

Experience

1 - 3 Years

Monthly Salary

AED 2,000 - 2,500 ($541 - $676)

Job Location

Ras Al Khaimah - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • SAP Business One Support

    • Provide first-level functional support for SAP Business One users across all departments.

    • Assist users with daily operations such as:

      • Sales orders, deliveries, invoices

      • Purchase orders and goods receipt

      • Inventory and item management

      • Basic reports and queries

    • Troubleshoot SAP errors and user issues.

    • Coordinate with SAP partners or consultants for advanced issues.

    • Support user training and basic system documentation.

    IT Helpdesk & User Support

    • Act as the primary IT support contact for all employees.

    • Handle IT support tickets and service requests.

    • Provide onsite and remote support for:

      • Desktops and laptops

      • Printers, scanners, barcode devices

      • Mobile phones and tablets

    • Install, configure, and maintain operating systems and applications.

    • Perform routine system checks and preventive maintenance.

    Infrastructure & Systems Support

    • Provide basic support for:

      • Local network (LAN & Wi-Fi)

      • Internet connectivity and VPN

      • Email systems (Office 365 / Outlook)

    • Assist in managing user accounts and access rights.

    • Support Active Directory (basic level).

    • Monitor system performance and report issues.

    Asset & Security Management

    • Maintain IT asset inventory (devices, licenses, accessories).

    • Ensure antivirus and security policies are applied.

    • Perform regular data backup checks.

    • Support IT security best practices.

    Vendor & Documentation

    • Coordinate with IT vendors and service providers.

    • Escalate unresolved issues when required.

    • Maintain IT documentation, procedures, and user guides.

Desired Candidate Profile

The ideal candidate for this role is a hands-on IT Support professional who is comfortable working in a fast-paced business environment and enjoys solving real operational problems.

The candidate should have a strong interest in ERP systems (especially SAP Business One) and be able to communicate effectively with non-technical users.

The candidate should be:

  • Practically oriented, not just theoretical.

  • Comfortable working directly with end users from different departments.

  • Able to translate business problems into technical solutions.

  • Proactive, self-motivated, and eager to learn.

  • Patient and calm under pressure.

  • Organized and able to manage multiple support requests.

Technical Profile:

  • Has real experience supporting SAP Business One users.

  • Understands basic business processes:

    • Sales & Distribution

    • Purchasing & Inventory

    • Basic Finance flow

  • Strong in Windows OS and Office tools.

  • Can troubleshoot network and hardware issues.

  • Familiar with remote support tools.

Personality & Work Style:

  • Service-oriented mindset (not ego-driven).

  • Good listener and clear communicator.

  • Willing to document processes and create user guides.

  • Takes ownership of issues until resolution.

Red Flags (Not Suitable):

This role is NOT for someone who:

  • Only wants server or cloud roles.

  • Avoids user interaction.

  • Has no ERP exposure.

  • Needs heavy supervision.

  • Is not willing to handle operational IT work.

Employment Type

    Full Time

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • System Administration
  • Network Administration
  • Security (IT Software)

Keywords

  • Help Desk
  • Problem Solving
  • SAP Application Support
  • System Administration
  • SAP Administrator
  • IT Support
  • Troubleshooting
  • SAP Support
  • IT Helpdesk & User Support
  • Printer & Scanner Support
  • Incident Management
  • User Training
  • VMware / Virtualization Basic

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AR Green

AR GREEN (Alrawdah Green Sweet Water LLC) is a fast-growing beverage and wellness company based in the UAE, specializing in premium drinking water solutions. Through its flagship and sub-brands — Alrawdah Springs, Revana Water, and Aqua Soul — AR GREEN delivers high-quality, sustainable hydration products tailored for both mass and premium markets. Driven by innovation, sustainability, and customer-centric values, AR GREEN focuses on developing modern water brands that meet the evolving lifestyle needs of consumers across the hospitality, corporate, retail, and home delivery sectors. Our operations combine advanced production standards, eco-conscious packaging, and strong digital transformation, positioning AR GREEN as a next-generation FMCG company in the region.

Read More

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