IT Support Engineer - Integration Specialist

Vneuron

Posted 30+ days ago

Experience

0 - 2 Years

Job Location

Tunis - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Apply organizations processes to provide efficient, personalized support for both Tunisian and foreign clients.

Monitor, troubleshoot and resolve application incidents reported by the client with respect of fixed SLA and deadlines.

Prioritize and categorize incidents.

Track and document issues and resolutions.

Troubleshoot issues by using the organizations knowledge base and other resources available.

Collaborate in developing and enriching the organization knowledge base.

Generate necessary reports required by the IT department and/or the client.

Handle escalation and coordination with R&D engineers.

Handle communication with clients and other support levels.

Handle new features development and configuration using the system tools and based on client change requests.

Desired Candidate Profile

Able to develop and sustain a productive customer relationship, making the customer and their needs a primary focus

Active listener, interested in daily problem solving

Good verbal and written communication skills

Customer oriented service

Can work under time pressure with minimal supervision

Flexible to work on other tasks assigned.

Highly organized with attention to details, know how to follow procedures and how to apply processes

Team player: peers well with a team, performs well with a team or individually

Exposure and knowledge with the following technology is a huge advantage:

  • Apache tomcat, Nginx, Postman
  • PostgreSQL, JS, ETL
  • JIRA ITSM
  • Spring integration

Fresh graduates are welcome to apply.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT Support Engineer - Integration Specialist

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Vneuron

Vneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS, supports banks and financial services in fighting financial crime through advanced technology.

In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best Compliance as a Service Solution at the RegTech Insight Awards Europe. We've also been recognized in the RegTech100 for the fourth year in a row on a global list of the most innovative companies in the field.

If you're looking to join a team that's making a real impact in the world of compliance and technology, Vneuron is the place to be.

Vneuron puts the development of its team at the heart of its priorities. We provide a pleasant and comfortable work environment. Our organization is collaborative and flat-structured. And, our management is available and present.

Moreover, We have a passionate and committed young team who values respect and sharing spirit. You will be surrounded by highly skilled experts willing to guide you to evolve in all aspects of your career. We aim to spread our innovative technology worldwide, so we can take part in generating a positive impact.

We believe that every person is unique and special. Thus, we provide attentive and active listening to your ideas and propositions as we believe that you will have an essential role in achieving our next milestone.

Read More

https://vneuron-group.careers-page.com/jobs/886fd76e-88fe-4419-baf1-f27bec2bda53

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