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Experience
8 - 10 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication), Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end-users.
- Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization.
- Provide timely support through various channels, including phone, email, and chat, ensuring a seamless user experience.
- Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting.
Desired Candidate Profile
Educational Requirements / Other Qualifications · Bachelor’s Degree in any computer stream (3-4 Yrs) Experience required · Minimum 8 Years of relevant experience. Technical Skills · Strong knowledge of desktop operating systems (Windows 10/11, MacOS). · Proficient in Microsoft Office Suite and other common software applications · Experience with Active Directory, remote desktop tools, and ticketing systems. · Ability to diagnose hardware and software issues and recommend solutions. · Proficiency in Active Directory and Group Policy management and troubleshooting. · Knowledge of Microsoft 365 applications and services, including Exchange Online, Teams, OneDrive, SharePoint, and Office applications. Ability to manage Exchange Online, user mailboxes, and distribution groups.
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Systems Support Engineer
- Help Desk
- System Configuration
- Cybersecurity
- Desktop Support Technician
- IT Support Analyst
- Troubleshooting
- Technical Support Specialist
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)