IT Support Engineer ECS ME LLC Bur Dubai

Posted 30+ days ago

Experience

7 - 10 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first and second-level support for desktop hardware, software, and peripheral devices.
  • Diagnose and resolve issues related to operating systems (Windows, Mac), applications, networking, and hardware malfunctions.
  • Install, configure, and maintain desktop computers, laptops, printers, and other related devices.
  • Install, update, and configure operating systems, software applications, and system patches.
  • Onboarding and Offboarding IT devices for end users based on the new joiners and existing users.
  • Offer support to end-users in a friendly and effective manner. Assist with user account setup, password resets, and software usage.
  • Log all support requests, incidents, and resolutions in the IT ticketing system. Ensure timely resolution and follow up with users.
  • Maintain documentation for system configurations, troubleshooting steps, and user guides.
  • Manage user accounts, security groups, and organizational units (OUs) using Active Directory Users and Computers (ADUC). Perform user provisioning, de-provisioning, and password management.
  • Implement and maintain Group Policies for security, system configuration, and user settings across the domain.
  • Configure and maintain user accounts, groups, licenses, and permissions within the Microsoft 365 admin portal.
  • Create, modify, and delete user accounts, manage mailboxes, shared mailboxes, and distribution groups within the Microsoft 365 Admin Center.
  • Exposure in managing the Active Directory and M365 components would be an added advantage.
  • Automate daily and repetitive tasks with PowerShell scripts.
  • Monitor and maintain the endpoint backup with enterprise backup solutions such as SolarWinds and Veeam.
  • Maintain the IT assets and up to date inventory on the Asset Management system.

Desired Candidate Profile

  • Minimum 8 Years of relevant experience.
  • Strong knowledge of desktop operating systems (Windows 10/11, MacOS).
  • Proficient in Microsoft Office Suite and other common software applications
  • Experience with Active Directory, remote desktop tools, and ticketing systems.
  • Ability to diagnose hardware and software issues and recommend solutions.
  • Proficiency in Active Directory and Group Policy management and troubleshooting.
  • Knowledge of Microsoft 365 applications and services, including Exchange Online, Teams, OneDrive, SharePoint, and Office applications.
  • Ability to manage Exchange Online, user mailboxes, and distribution groups.

Employment Type

    Full Time

Company Industry

  • IT - Software Services

Department / Functional Area

  • Administration

Keywords

  • Help Desk
  • IT Support
  • Desktop Support
  • Windows Administration
  • Microsoft Office Suite
  • Active Directory
  • Microsoft Office 365
  • IT Ticketing System

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

ECS ME LLC Bur Dubai

ECS ME LLC is an Oracle Gold Partner. Please visit http://ecsme.ae

Asma Mohammed - NA

Dubai Dubai, Dubai, United Arab Emirates (UAE)

Similar Jobs

IT Support Engineer

Sr. Hardware Engineer

Technical Support Engineer

Technical Support Agent

Telesupport international

  • 1 - 3 Years
  • Lebanon - Lebanon

MWP Senior Engineer Exchange

View All