IT Support Engineer

Client of Kalamntina

Responsibilities

• Provide IT support for internal systems, applications, and network infrastructure.
• Troubleshoot and resolve issues related to user accounts, hardware, software, and connectivity.
• Support company staff and client-side connections, ensuring stable and secure communication.
• Manage and maintain office network equipment, laptops, and other IT assets.
• Assist with configuration, monitoring, and maintenance of network systems (Meraki preferred).
• Support and administer Office 365 and Azure environments.
• Collaborate with vendors and service providers on SaaS solutions and integrations.
• Implement and follow cybersecurity and data protection best practices.
• Maintain system documentation, user guides, and access controls.
• Escalate complex issues to higher-level support or vendors when required.

Qualifications

• Bachelor s degree in Computer Science, Information Technology, or a related field
• 2 5 years of hands-on experience in IT systems administration or network support.
• Strong understanding of network and IT infrastructure (Meraki experience preferred).
• Proficient in Office 365 and Azure administration.
• Familiarity with SaaS solutions across multiple vendors/suppliers.
• Good understanding of cybersecurity concepts and security best practices.
• CCNA certified or possessing strong CCNA-level knowledge.
• Excellent communication skills and fluency in English (spoken and written).
• Banking or financial industry experience is a strong plus.

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