IT Support Engineer

Reliance Egypt

1- Duties and Responsibilities: -
- Working directly with an organization's servers and networks, performing setup.
- Enhancement and maintenance tasks.
- An IT specialist ensures that employees' work Laptops can successfully connect to networks and
access business-critical data at all times.
- IT specialist also configure network security settings and connect peripheral devices, like printers
and. scanners, that are used by multiple users.
- Well-known in Firewall administration. Like (FortiGate, Sophos, and PFsense etc).
2- User Support
- Providing direct support to users across the organization, this can include helping set up hardware
or software, diagnosing connectivity or data access problems, answering questions about hardware
or software, and helping users access shared drives and devices
3- Troubleshoot Systems and Hardware
- Supporting all departments by troubleshooting systems and hardware.
- Identifying issues with hardware or software and working with users or on the back end of servers to
quickly resolve those issues and prevent delays.
4- IT Specialist Skills and Qualifications
IT specialists need at least a bachelor s degree in a related field, Strong knowledge in MCSE, CCNA, etc
Information security - this role requires extensive familiarity with information security practices and procedures
to protect organization data from intrusion or corruption
Problem-solving skills - IT specialists troubleshoot networks, computers, and devices, so they're excellent
creative and technical problem-solvers