IT Support Engineer

Byte Crew Technologies

Employer Active

Posted 1 hrs ago

Experience

4 - 9 Years

Job Location

Doha - Qatar

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

- Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk.

- Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.

- Support Microsoft 365, Outlook, Teams, OneDrive, and basic Active Directory tasks.

- Manage IMAC (Install/Move/Add/Change) requests for end-user devices.

- Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers.

- Maintain asset records in CMDB; tag and track all hardware movements.

- Provide VIP/executive desk-side support with a high-touch service approach.

- Escalate complex issues to L3 with full context and reproduction steps.

Desired Candidate Profile

Required Qualifications

  • Diploma or Bachelor's degree in IT, Computer Science, or equivalent.
  • 4+ years in end-user/desktop support in an enterprise (1,000+ users) environment.
  • Solid hands-on with Windows 10/11, Microsoft 365, Active Directory, and Intune basics.
  • Hardware fluency: laptop/desktop diagnostics, BIOS, peripherals, printers.
  • Familiarity with ITSM ticketing (ServiceNow, BMC Helix, Jira SM).
  • Native or fluent Arabic AND professional English non-negotiable.
  • Currently in Qatar OR willing to relocate within 45 days.

Preferred / Nice to Have

  • Microsoft MD-102 (Endpoint Administrator) or CompTIA A+/Network+.
  • Exposure to MDM tools (Intune, JAMF, Workspace ONE).
  • Basic networking troubleshooting (Wi-Fi, VPN, switch port).
  • Mac OS support experience.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • IT Support Engineer

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Byte Crew Technologies

https://www.careers-page.com/bytecrew/job/W3589V36