IT Support Engineer, MENA

Brain Co.

Employer Active

Posted 1 hrs ago

Experience

2 - 7 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Help Desk & Employee Support

  • First-line IT support for a 70+ person team hardware, software, and account issues
  • On-site and remote support across macOS and Windows
  • Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

  • Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
  • Execute provisioning workflows and fulfill access requests per our access entitlement model
  • Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

  • Run offboarding on last days: disable accounts, revoke access, recover equipment
  • Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

  • Own the access request queue and fulfill approved requests within our 2-hour SLA
  • Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

  • Support conference room AV across office locations setup, troubleshooting, and keeping meetings running
  • Help maintain office network infrastructure and troubleshoot connectivity issues
  • Serve as the IT point-of-contact for our MENA offices remote support, new hire setup, and hardware logistics

Desired Candidate Profile

Have 2+ years of IT support or helpdesk experience, ideally at a startup

  • Are comfortable in Okta provisioning, groups, and SSO troubleshooting
  • Have run onboarding and offboarding workflows and understand the security stakes
  • Are organized and dependable you juggle open requests without dropping the ball
  • Communicate clearly with non-technical employees
  • Work independently and surface issues proactively

Bonus points for:

  • Google Workspace administration
  • MDM experience (Jamf, Kandji)
  • SOC 2 access control or IT audit exposure
  • Basic scripting (Python, Bash)

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • IT Support Engineer
  • MENA

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Brain Co.

Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.

  • Automated construction permitting for a sovereign government 80% faster, unlocking $375M+ in value
  • Optimized supply chains for a global energy company 30% lower cost, preventing $100M+ in losses
  • Streamlined hospital patient care 40% better outcomes, 80% less admin work
  • $55M Series A 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks

Read More

https://jobs.ashbyhq.com/brainco/9892c2c7-500b-4a59-aca5-b8a78e984bf9