IT Support Field Engineer

EXCIS COMPLIANCE LIMITED

Employer Active

Posted 4 hrs ago

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.

Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.

Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

Desired Candidate Profile

Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.

Experience supporting printers, AV systems, executive users, asset management, and reporting tools.

Excellent customer service, communication, organization, multitasking, and documentation skills.

Travel different sites for IT support

Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Company Industry

Department / Functional Area

Keywords

  • IT Support Field Engineer

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EXCIS COMPLIANCE LIMITED

Excis is a global IT support leader globally, driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you ll look forward to coming to work every day.

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