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Experience
3 - 5 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime.
- Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.
- Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.
- Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users.
Desired Candidate Profile
A bachelor's degree in computer science, information technology, or similar.
3-5 years of experience as an IT support specialist.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software, such as Freshservice and SysAid.
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- System Configuration
- IT Support Specialist
- Technical Support Analyst
- User Support Analyst
- IT Technician
- Desktop Support Technician
- IT Support
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreM R Khan - Manager
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)