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Experience
2 - 4 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Deliver exceptional technical support by troubleshooting hardware and software issues for end-users, ensuring minimal downtime.
- Assist in the setup, configuration, and maintenance of computer systems, mobile devices, and peripherals to create a seamless user experience.
- Manage ticketing systems to track incidents and resolutions, prioritizing issues based on urgency and impact to maintain service quality.
- Conduct regular system audits and performance checks to identify potential issues and implement preventative measures proactively.
Desired Candidate Profile
- Bachelor's degree in Information Technology, Computer Science, or a related field, showcasing a solid educational foundation.
- 1-3 years of hands-on IT support experience in a fast-paced environment, demonstrating practical knowledge and skills.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation, validating expertise.
- Experience with Windows and macOS operating systems, ensuring versatility in supporting diverse user environments.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Help Desk
- System Maintenance
- Customer Service
- Technical Support Analyst
- IT Support Specialist
- IT Technician
- IT Documentation
- Desktop Support Technician
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