IT Support Officer
Enterprise Consultancy S
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and professionally.
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment in accordance with company standards.
- Monitor and respond to IT support tickets, ensuring timely resolution and clear communication with users.
- Troubleshoot and resolve issues related to operating systems, business applications, and connectivity.
- Assist in the setup and maintenance of user accounts, permissions, and access rights in Active Directory and other systems.
- Document support activities, solutions, and best practices to enhance the knowledge base and improve future response times.
- Collaborate with IT team members to escalate and resolve complex technical problems.
- Support the implementation of IT policies, security protocols, and compliance requirements.
- Conduct routine system checks, backups, and preventive maintenance to ensure optimal performance.
- Provide training and guidance to users on IT tools, security awareness, and best practices.
Desired Candidate Profile
Bachelor s degree in Information Technology, Computer Science, or a related field.
- 3 to 5 years of proven experience in IT support or a similar technical support role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Experience with hardware troubleshooting, installation, and maintenance.
- Familiarity with network protocols, TCP/IP, LAN/WAN, and VPN technologies.
- Excellent problem-solving and analytical skills with a customer-focused approach.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong verbal and written communication skills for effective user support.
- Experience with ticketing systems and remote support tools.
- Willingness to work onsite and provide hands-on support as required.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Support Officer
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