IT Support Specialist
Bupa Arabia
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Overview
As an IT Support Specialist at Bupa, your role is to provide expert technical analysis & fault resolution to Deskside, Software and Tech-Bar (where applicable) related problems and requests. You ll assist IT Colleagues in the resolution of infrastructure and software related support issues and provide an engaging and professional customer centric service that can be trusted and relied upon.
How you ll help us make health happen:
- You will resolve customer IT support queries on a wide range of technologies.
- Provide second line fault resolution against SLA for hardware related technology
- Be part of the Tech-Bar rota which is our walk-up IT Service
- You will take ownership of Bupa incidents, providing a face-to-face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process.
- Ensure that all interactions are logged in ServiceNow, updated, and progressed to resolution where possible
- Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design.
- You will work towards ensuring a positive customer IT experience for all our customers and attain high NPS scores in customer satisfaction.
Desired Candidate Profile
Key Skills / Qualifications Needed For This Role
- 2 years previous experience within a IT Support Specialist role
- University degree in computer engineering or computer science
- Strong Communication skills, both written and face to face.
- Windows 10 and Apple Mac OS.
- Office 365 and associated products and services such as Teams, Yammer, Intune, SharePoint, Multi Factor Authentication etc.
- Security products Bitlocker, Network Access Control, Cyberark, McAfee
- IOS, Android for Work, Android Mobile.
- SCCM, Active Directory, Azure AD.
- Understanding of infrastructure components (e.g., Network, Azure, Citrix, Genesys PureCloud as applicable)
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Support Specialist
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