IT Support Specialist

Client of Ethra Hr

Responsibilities:

• Manage user accounts, email access, and permissions
• Provide daily technical support to employees across all departments
• Support and maintain Microsoft 365 services
• Enroll, configure, and secure company devices
• Monitor and maintain basic security controls
• Support employee onboarding and offboarding processes
• Document technical issues, solutions, and procedures

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field
• 3–7 years of experience in IT support or related roles
• Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint)
• Experience managing Windows devices
• Good communication and user support skills
• Ability to work independently and prioritize tasks
• Entra ID (Azure AD) for user access and identity management
• Windows 10/11 device support and management
• Intune for device enrollment, configuration, and compliance
• Microsoft Defender for endpoint and email security
• PowerShell for basic automation and reporting
• Troubleshooting hardware, software, and network issues
• Knowledge of device and user security best practices
• MS-102 or MD-102 certification (preferred)