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Experience
3 - 7 Years
Monthly Salary
AED 2,000 - 3,000 ($541 - $811)
Job Location
Education
Bachelor of Science(Computers)
Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide first-level technical support via phone, email, or chat to troubleshoot hardware and software issues effectively.
- Maintain accurate records of support interactions using ticketing systems to ensure smooth follow-up and resolution tracking.
- Configure and set up new hardware and software for end-users, ensuring that all systems are operational and compliant with company standards.
- Monitor and maintain network performance, addressing connectivity issues and optimizing system configurations for peak efficiency.
- Assist in the development and implementation of IT policies and procedures to ensure compliance and security across all systems.
- Conduct regular system updates and patches to safeguard against vulnerabilities and enhance overall system performance.
- Provide training and guidance to end-users on software applications and best practices for IT security and data management.
- Collaborate with IT team members on projects and initiatives, ensuring timely delivery and adherence to project goals.
- Perform routine backups and data recovery processes to protect critical information and minimize potential data loss.
- Stay updated with the latest industry trends and technologies to provide innovative solutions and improve support services.
Desired Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred for foundational knowledge.
- A minimum of 2 years of hands-on experience in IT support roles, demonstrating a solid understanding of support processes.
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.
- Experience in a fast-paced environment, preferably in a corporate IT setting, showcasing adaptive problem-solving skills.
- Nationality preference may include local candidates familiar with regional IT practices and regulations.
- Proficiency in English is required, with additional language skills in Spanish or French considered an asset.
- Strong technical skills in troubleshooting Windows and Mac operating systems, network configurations, and common business applications.
- Excellent communication skills, both verbal and written, to convey technical concepts to non-technical users effectively.
- Detail-oriented mindset with strong analytical skills to diagnose issues accurately and implement efficient solutions.
- Ability to work independently as well as collaboratively within a team, showcasing flexibility and a proactive approach to challenges.
Employment Type
- Full Time
Company Industry
- Construction
- Civil Engineering
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Software Configuration
- Helpdesk Specialist
- Technical Support Analyst
- Troubleshooting
- Hardware Installation
RISE & SHINE INSULATION FIRE PROTECTION LLC
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