IT Support Specialist

Careerxtra

DUTIES AND RESPONSIBILITIES:

• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Troubleshoot user-reported problems through various communication channels (email, phone, ticketing systems, etc.) and escalate unresolved or complex issues as needed.
• Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure stable and efficient network performance.
• Set up, configure, and maintain computers, printers, servers, and other IT equipment; replace or repair faulty components when necessary.
• Install, configure, and update software applications while ensuring compatibility, compliance, and proper licensing.
• Assist with network administration tasks such as IP configuration, connectivity troubleshooting, and routine maintenance of network hardware.
• Manage user accounts, groups, and permissions in directory services (e.g., Active Directory or similar systems).
• Support server and storage environments, including setup, configuration, maintenance, and hardware replacements.
• Coordinate with internet service providers (ISPs) to resolve connectivity or performance issues.
• Respond promptly to incidents to ensure adherence to service-level agreements (SLAs).
• Administer Windows and Linux systems, including account management, permissions, file systems, and security configurations.
• Maintain system performance through regular updates, patches, and monitoring.
• Document technical procedures, solutions, and common troubleshooting steps in a shared knowledge base.
• Collaborate with team members to share best practices and continuously improve support processes.
• Stay current with emerging technologies and pursue relevant certifications or training to enhance technical expertise.

REQUIREMENTS:

• Fluent in English, with strong proficiency in both written and spoken communication
• Minimum of 3 years of experience in IT support, systems administration, or a similar technical role.
• Solid understanding of networking concepts, including TCP/IP, DHCP, DNS, VPNs, and firewall configurations.
• Experience managing Windows Server environments, including Active Directory, Group Policy, and basic scripting (e.g., PowerShell).
• Practical experience with Linux-based systems (e.g., Ubuntu, CentOS, Red Hat) for system configuration, updates, and shell scripting.
• Familiarity with virtualization technologies such as VMware, Hyper-V, or similar platforms.
• Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Good verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• A customer-focused attitude, demonstrating professionalism and patience in all user interactions.
• Ability to work collaboratively within a team environment and share knowledge with peers.
• Strong organizational and documentation skills, including experience using helpdesk or ticketing systems.
• Willingness to work on a rotational schedule, including evenings, weekends, and holidays when required.

BENEFITS:

• Competitive salary with bonus opportunities based on performance
• Paid training to familiarise with the company's high standards and procedures
• Private Health Insurance for comprehensive medical coverage
• Opportunities to advance within a global tech company
• And many others!!!