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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Bahrain
Experience
3 to 5 years
Qualification Level
Graduate
Job Function
IT - Hardware
Skillset
Technical Skills, Soft Skills
Preferred Jobseekers
Locally available candidates only apply for this job
The primary duties of an IT Technician can be grouped into the following categories:
1. Technical Support & Troubleshooting
Diagnose and Resolve Issues: Act as the first point of contact (Tier 1 or Tier 2 support) for technical issues, diagnosing and resolving hardware, software, network, and operating system problems reported by end-users.
User Assistance: Provide technical assistance and guidance to staff either in-person, over the phone, or via remote access for issues like password resets, printing problems, email difficulties, and application errors.
Documentation: Maintain detailed records and logs of support requests, incident resolutions, system configurations, and maintenance schedules using a ticketing system.
2. System and Hardware Management
Installation and Configuration: Install, configure, and upgrade computer hardware (e.g., desktops, laptops, peripherals, routers, switches) and software applications according to specifications.
Maintenance: Perform routine and preventive maintenance on computer systems to ensure optimal performance, which may include installing updates, patches, and security fixes.
Inventory Management: Manage and maintain an accurate inventory of IT equipment and software licenses.
Security: Implement and enforce basic security measures, such as installing and managing antivirus software, managing user accounts, and monitoring for security breaches.
3. Network and Infrastructure
Network Support: Provide basic support for network connectivity, including troubleshooting LAN/WAN issues and ensuring peripheral devices (like printers and scanners) are working correctly.
User Account Management: Set up and manage user accounts, permissions, and email accounts.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Support Technician
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