IT System Specialist

Tulipe

Administer, monitor, and maintain the company s IT systems, networks, and servers to ensure optimal performance and uptime.

Work on the company's ERP system and Microsoft SQL (Install, maintain, Backup and restore)

Provide technical support and troubleshooting for hardware, software, and network issues across retail and wholesale locations.

Implement and enforce IT security protocols, including firewalls, antivirus solutions, and data protection measures.

Monitoring the local area network (LAN) for threats or errors

Setup new required networks wired or wireless

Coordinate with vendors and service providers for system upgrades, maintenance, and procurement of IT equipment.

Manage user accounts, permissions, and access controls in accordance with company policies.

Oversee regular data backups, disaster recovery planning, and system restoration procedures.

Document IT processes, configurations, and incident resolutions for knowledge sharing and compliance.

Assist in the deployment and integration of new software applications and technology solutions.

Monitor system performance, identify potential issues, and proactively recommend improvements.

Support end-users with onboarding, training, and guidance on IT best practices and tools.