IT Team Leader

Bayt Al Saboun Al Loubnani

Responsibilities:
Develop the objectives & KPIs for the unit in line with the company s overall approved strategy to achieve primary goals, in addition to setting individual objectives, where applicable.
Aim at achieving the operating results of the unit and ensure that appropriate measures are in place to achieve targeted objectives, reduce risk and make accurate decisions.
Develop strategic plans for the deployment of IT business applications that align with the company s business objectives.
Understand all functionalities of current software/applications provided by external vendors and provide general guidance to the concerned stakeholders across the company on how to utilize these software/applications.
Monitor project timelines, resources, and risks associated with application development and implementation, ensuring projects are completed on time and within budget.
Lead the installation, configuration, and upgrading of databases, to ensure they are continuously operational and work out a plan for integrating, centralizing, and maintaining all the data throughout the company.
Ensure communication with vendors to escalate issues, troubleshoot software/applications and ensure the timely resolution of the same.
Ensure the regular review of application performance, making necessary adjustments and improvements to ensure optimal efficiency.
Develop and maintain a disaster recovery plan and implement backup solutions (cloud and on-premises) and redundancy for key software and data to ensure business continuity.
Lead the IT asset procurement process in coordination with the Supply Chain Management team, prioritizing efficiency and technologies that enhance overall company performance.
Manage vendor relationships in coordination with the Supply Chain Management team, including escalating issues, troubleshooting software/applications, and ensuring the timely resolution of the same.
Serve as the central contact for stakeholders to report issues related to external vendor-provided software/applications and offer technical support, including addressing break/fix activities when necessary.
Utilize software applications for data analytics and reporting to provide insights for decision-making.
Ensure all software licenses are valid and comply with legal requirements, managing software asset inventory and licensing agreements.
Develop an effective IT Incident Management Framework to address IT service incidents promptly and reduce future disruptions.