IT Technical Support
GB Corp
Employer Active
Posted on 10 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Support all employees by receiving, categories and disseminates calls.
- Open, document and follow up cases originated from user/customer calls.
- Support Network, telephone system and mobile phone push to mail issues.
- Apply and document primitive customer support in both applications and infrastructure.
- Handle, document and follow up different stages of issues, user incidents, equipment events and technical problems.
- Generate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision making
- Build, deploy, and manage desktops and laptops hardware and software.
Desired Candidate Profile
- Educational Requirements: University degree in computer science, statistics or equivalent.
- Special Certification or Training Required: A+ and MCSE certificates
- Required Industry Experience: 0-2 years of experience
- Technological Requirements: Good experience in PC hardware, MS Windows, and MS Office.
- Language Requirements: Good Command of English
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Technical Support
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