IT Technical Support Representative

Riyadh Cables

Technical Support:

• Provide first-line support to end-users for hardware, software, and network-related issues.
• Respond to and resolve IT support tickets in a timely manner.
• Assist users with system errors, connectivity issues, and application malfunctions.
• Conduct remote or on-site troubleshooting to diagnose and resolve technical problems.

System Maintenance:

• Perform routine system checks, updates, and backups to ensure optimal performance.
• Monitor system performance and resolve potential issues proactively.
• Install, configure, and update operating systems, applications, and security software.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.

User Management:

• Create, manage, and deactivate user accounts in accordance with company policies.
• Assist with password resets and access control issues.
• Train users in proper use of hardware, software, and IT resources.

Network Support:

• Assist with maintaining network hardware and configurations, including routers, switches, and wireless access points.
• Troubleshoot basic network connectivity problems.
• Work with the network administrator to implement network changes and upgrades.

Documentation and Reporting:

• Document technical issues, solutions, and resolutions for future reference.
• Maintain an updated inventory of IT equipment and software licenses.
• Provide regular reports on health and support activities.

Collaboration and Projects:

• Assist with IT projects, including system migrations, hardware rollouts, and software implementations.
• Collaborate with team members to improve IT processes and user experience.