IT Technician Helpdesk & Classroom Support
Kuwait National English SchoolKuwait
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Provide frontline technical support to teachers and staff, ensuring minimal disruption during classes
- Troubleshoot and resolve issues with:
- Network connectivity in classrooms
- Windows systems and applications
- Microsoft 365 tools (Word, Excel, Outlook, Teams, OneDrive, etc.)
- Interactive Flat Panels (IFPs) including connectivity and functionality problems
- Assist teachers with logging in to school platforms and learning software (e.g., HUBmis,3sys, Atlas, Papercut, educational apps)
- Support software installations, updates, and configurations on classroom devices
- Maintain accurate records of support tickets and resolutions
- Collaborate with the wider IT team on school-wide system maintenance and upgrades
- Provide guidance and basic training to staff when needed
Skills & Experience Required:
Strong working knowledge of Windows 10/11 and Microsoft 365 applications
Experience troubleshooting network and internet connectivity issues
Familiarity with Interactive Flat Panels (e.g., Viewsonic,NewLine, MaxHub)
Basic understanding of Windows-based educational software platforms
Ability to assist users with login procedures, account issues, and basic system navigation
Good knowledge of Active Directory and user account management
Clear and patient communication skills especially when working with non-technical users
Strong organizational and time management abilities
Desired Candidate Profile
About the Role:
We are seeking a proactive and dependable IT Technician to provide hands-on helpdesk support to educators across our school network. In this role, you will be the go-to person for resolving IT issues that affect classroom learning from network problems and software errors to hardware troubleshooting on interactive displays. This position is perfect for someone who thrives in a school environment, enjoys helping others, and has a solid foundation in Windows systems, Microsoft 365, and classroom technology.
Skills & Experience Required:
Strong working knowledge of Windows 10/11 and Microsoft 365 applications
Experience troubleshooting network and internet connectivity issues
Familiarity with Interactive Flat Panels (e.g., Viewsonic,NewLine, MaxHub)
Basic understanding of Windows-based educational software platforms
Ability to assist users with login procedures, account issues, and basic system navigation
Good knowledge of Active Directory and user account management
Clear and patient communication skills especially when working with non-technical users
Strong organizational and time management abilities
Desirable (But Not Essential):
Experience working in an educational or school environment
Understanding of school-specific software (e.g., Google Classroom, Canvas, PowerSchool, ClassDojo)
IT certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Technician Helpdesk & Classroom Support
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Kuwait National English SchoolKuwait