Italian and English Service Desk Analyst
Everience Tunisia
Employer Active
Posted on 30 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Italian and English Service Desk Analyst
As a support technician, you will be required to:
- Diagnose a computer hardware or software malfunction remotely
- Configure the workstation to the user's needs and perform functional tests
- Guide the user to resolve the incident or take control of the system remotely
- Escalate unresolved incidents as needed, while remaining mindful of intervention time commitments, and keep the user informed.
- Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool.
Desired Candidate Profile
You speak Italian and English fluently
- Passionate, with a degree in Computer Science, or you have at least 2 years of experience in user support or a contact center.
- Are you a recent graduate or considering a career change?
- You are flexible with a wide range of hours and/or looking for a hybrid job.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Italian And English Service Desk Analyst
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Everience Tunisia
Everience is an international consulting and digital services group, with over 4,000 employees and a turnover of €280 million. Present in Europe, Africa, Asia and America, the group emphasizes expertise and human support in service of CIOs and business units. Everience Tunisia specializes in managed user support. Our teams provide a reliable, structured, and customer-focused service, offering daily support to company employees. The group also invests in emerging technologies, including artificial intelligence, to enhance its tools, processes, and employee experience. Through the Symbiotic Academy, Everience offers a training and skills development space to prepare employees for the jobs of tomorrow while consolidating their current skills. Everience is an inclusive and committed company that values diverse profiles and supports professional development. Joining Everience means embarking on a career path in IT, with:
https://jobs.smartrecruiters.com/EVERIENCE/744000107677415-service-desk-analyst-italien-et-anglais-