Italian Teammate (Voice)

TaskUs

Employer Active

Posted 4 hrs ago

Experience

0 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Bilingual Italian & English Teammate, you will be on the front lines of customer experience, providing first-line support, troubleshooting, and ticket resolution. The role often involves a blended scope that includes both Customer Service (CS1 profile) and Content Moderation tasks, supporting key client accounts. You will be expected to resolve high-volume, low-to-medium complexity issues, focusing on customer satisfaction.

Key Responsibilities

  • Provide first-line support, troubleshooting, and ticket resolution.
  • Handle customer correspondence across multiple channels including Voice, Chat, and Email.
  • Manage Content Moderation tasks for specific accounts.
  • Utilize primary tools such as Zendesk and remote support applications.

Desired Candidate Profile

Language Proficiency:

  • Italian: B2+ proficiency (fluent written and spoken Italian is required).
  • English: B1+ proficiency (must be able to handle English contacts and complete training, which is provided in English).
  • Experience: A minimum of six months of Customer Service Representative (CSR) experience.
  • Technical: Tech experience (basic troubleshooting) is a plus, but not required. Basic database/SQL familiarity is preferred for L1 support roles.
  • Soft Skills: Must possess strong communication, customer service, and problem-solving skills.
  • Education: Graduates, gap-year students, drop-outs, and undergraduate students without educational commitments are eligible to apply.

    • Company Industry

    • Call Center
    • BPO
    • KPO
    • Outsourcing

    Department / Functional Area

    • Helpdesk
    • Customer Service
    • Telecalling

    Keywords

    • Italian Teammate (Voice)

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    TaskUs

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

    The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

    It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.

    What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

    Read More

    https://taskus.wd1.myworkdayjobs.com/Careers/job/Cairo-Egypt/Italian-Teammate--Voice-_R_2604_5729