ITSM Developer

Nair Systems

Nair Systems is currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills
Bachelor s degree in Computer Science, Information Systems, or related field.
Hands-on experience with at least one ITSM platform (preferably Ivanti).
Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.
Experience with scripting languages (JavaScript, Python, PowerShell, or similar).
Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).
Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).
Strong understanding of databases (SQL/NoSQL) and data structures.
Good troubleshooting, debugging, and problem-solving skills.
Experience with version control (Git) and CI/CD pipelines.

Key Responsibilities
Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).
Configure and develop APIs, web services, and middleware components to support ITSM processes.
Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.
Develop and customize workflows, business rules, and automation scripts within the ITSM platform.
Ensure integrations adhere to data quality, performance, and security standards.
Troubleshoot and resolve integration-related incidents, including connectivity, data flow, and process issues.
Maintain technical documentation of all integration configurations and workflows.
Support platform upgrades, patching, and migration activities to ensure integrations remain functional.
Collaborate with cross-functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery.
Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools
Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
Support and maintain service management and Assets management software tool versions and patches
Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system
Develop service dependency maps through physical and logical configuration item relationships
Support and deliver IT operational processes manually and through task automation tools