Japanese Teammate

TaskUs

Employer Active

Posted 17 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities



> Key Responsibilities

  • Provide first-line support to users regarding product operations, specifications, and troubleshooting via email, live chat, [phone], and social media.
  • Resolve customer issues promptly using internal knowledge bases and manuals. Properly escalate complex technical issues or policy-related cases to upper-level teams (CS2/Management) or the development team.
  • Identify latent customer needs and pain points from support interactions and share them with product improvement teams.
  • Assist in creating and updating Help Center articles (FAQs) and internal team manuals to streamline operations.
  • Contribute to achieving individual and team performance metrics, such as Response Time, First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Japanese Teammate

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TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Read More

https://taskus.wd1.myworkdayjobs.com/Careers/job/Cairo-Egypt/Japanese-Teammate_R_2605_6646