Job Application

Client of Pulse Media NL

Responsibilities

• Respond to customer inquiries through email, chat, or other digital communication channels
• Provide clear, accurate, and timely information to customers
• Handle questions, concerns, and complaints with professionalism and empathy
• Maintain accurate records of customer interactions and follow-ups
• Collaborate with internal teams to ensure effective issue resolution
• Follow established workflows, response-time standards, and service guidelines
• Contribute to continuous improvement of customer service processes
• Maintain a positive, professional, and customer-first approach at all times

Requirements

• Previous experience in customer service, support, or a client-facing role is an advantage
• Strong written and verbal communication skills
• Good problem-solving and organizational abilities
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently or within a team
• Willingness to learn and adapt in a dynamic environment

Preferred Qualifications

• Experience with CRM systems or customer support platforms
• Experience working remotely or with digital tools
• Knowledge of customer experience (CX) best practices
• Fluency in English; additional languages are a plus

Skills & Competencies

• Customer Service and Support
• Client Communication
• Issue Resolution
• Attention to Detail
• Time Management
• Professional Communication
• Team Collaboration