Junior Application Support Engineer
GET Group- Egypt
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide first-level technical support for enterprise applications, ensuring timely resolution of user issues and service requests.
- Monitor application performance and system health, proactively identifying and escalating potential issues.
- Collaborate with development and IT teams to troubleshoot, diagnose, and resolve software defects or configuration problems.
- Document support activities, solutions, and user interactions in the ticketing system for future reference and knowledge sharing.
- Assist in the deployment, configuration, and testing of new application releases and updates.
- Conduct user training sessions and create user guides or FAQs to enhance end-user experience.
- Analyze recurring incidents to identify root causes and recommend process or system improvements.
- Maintain up-to-date knowledge of supported applications, system integrations, and related technologies.
- Participate in on-call rotation or after-hours support as required to ensure application availability.
- Adhere to company policies, security protocols, and quality standards in all support activities.
-Good knowledge of software support tools and troubleshooting techniques. -Solid knowledge of SQL Database Management. -Hands-on experience with Windows Server & IIS (Application Pools, Logs, etc.).
Desired Candidate Profile
-1 3 years of experience in a relevant field.
-strong>Ability to work #6_days per week ( from 9AM to 3PM ) including official holidays and evening shifts. -Willingness to work on-site at the customer location (General Administration of #Traffic_Information_Systems/strong>).
-Very good communication skills. -Strong time management and ability to work under pressure.
-Excellent problem-solving skills. -High level of adaptability and flexibility. Work Environment -On-site support role within a high-impact #governmental_project./p>
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Junior Application Support Engineer
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