Junior Business Operations Manager AH and SDU

Client of Mindfree Consulting

Responsibilities

Daily Operations

• Ensure all information is updated on internal systems accurately and on time.
• Collect and consolidate proposals that include AH/SDU pitches along with their associated budget sheets. Assist teams in preparing internal presentations and reports to senior leadership
• Monitor marketing/admin spend and work with teams to identify/resolve issues Assist in planning key events, meeting agendas and presentations.
• Maintain and regularly track the documents library to ensure all project and proposal files are organized, updated, and easily accessible.

AH / SDU reporting

• Track and manage AH / SDU performance (revenue, billability; receivables; expenses, budgets).
• Work closely with digital team to maintain and empower the digital dashboard of KPIs for the departments
• Track financial aspects (Expenses of each team member, time sheets) and work closely with finance to validate information.
• Aggregate the AH/SDU yearly plan against actuals and backlog and analyse pipeline data and high-probability opportunities to forecast staffing needs and projected revenues.
• Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed into Salesforce timely and accurately.

People Process Support

• Track and manage resource allocation and resource requests of FTE and CFWs into active AH/SDU projects
• Track AH/SDU staff allocation to projects and proposals, including monitoring timesheets, holidays, and leave balances.
• Track and report on Barometer results of the AH and SDU teams
• Manage CWF R&Q clearance, onboarding, workorders, assignment tracking, timesheet monitoring, and vendor invoice tracking.
• Oversee CWF vendor relationships, including performance tracking and reporting, invoicing, and managing interview scheduling, onboarding and exit procedures.
• Maintain and regularly update the database of team and contractor CVs to ensure accuracy and completeness.
• Coordinate with the HC team to track and manage assets assigned to CWF resources, ensuring accurate records and timely returns.

Business Operations Team

• Be an integral part of the team (assume project responsibilities, attend team calls, provide reciprocal vacation coverage).
• Closely team with other parts of Decision Making Support i.e. Financial Analysis & Reporting and Pricing.
• Team with other support functions e.g. Staffing, Recruiting, HR Admin, Finance, MarkComs and VCS.

Skills

• Affinity to work with quantitative data
• Solid analytics
• Excellent interpersonal and communication (oral and written) skills
• Service-oriented attitude, proactive thinker, networker, information seeker, strong team player
• Excellent time management and organizational skills: Ability to work and execute against tasks with minimal supervision
• Ability to prioritize and process time sensitive and confidential information in a fast paced, culturally diverse environment
• Sound judgment and sensitivity in handling confidential matters
• Willingness and interest to interact and communicate with staff