A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
More than a Sales associate but as a true personal ‘advisor’- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
Responsibilities
Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
Maximize sales & customer satisfaction.
To review customer complaints / suggestions and propose improvements in customer service standards
Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, …
Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Qualifications
At least 3 years of experience in the retail industry or similar industry.
Excellent people skills, ability to motivate and teach leaders to succeed.
Experience drafting manuals and setting operational standards.
Ability to work with leaders to maintain consistency across all stores.
Analytical, reporting skills and business, commercial awareness.
Inter-personal communication skills.
Stock and Inventory management.
