Junior Collections Officer

Sanabil venture studio

THE ROLE What you'll own here.

• Conduct daily soft collections: track payments, promises to pay, and settlement status across your merchant portfolio.

• Maintain accurate, timestamped collection notes for every merchant interaction.

• Confirm payment receipts and update account status promptly.

• Monitor assigned merchant accounts across current, arrears, and delinquent buckets.

• Identify early risk signals - payment pattern changes, frequent promises to pay, and stock issues - and flag them to the credit team.

• Escalate cases according to defined rules and within agreed SLAs.

• Follow collections SOPs without deviation and adhere to the escalation framework.

• Maintain daily logs of communications, promises to pay, and payments received.

• Support weekly collections reporting and provide accurate input for recovery metrics.

• Provide actionable feedback on merchant behavior and operational issues to improve processes.

THE ENVIRONMENT What working here actually looks like.

Structured From Day One: You ll be trained on professional collections practices and operate within a clear escalation framework - no guesswork, just good process.

Close-Knit Teams: You ll work directly with the Credit and Operations teams in a collaborative environment where your input on merchant behavior actually shapes how we improve.

Ground Floor of Something Real: TradePay is early and growing. The habits and standards you build now will define how collections works at scale.

What You Get From Us

• Competitive pay: A package that reflects your experience and the market.

• Premium gear, day one: Everything you need to hit the ground running, set up and ready before your first morning.

• Mentorship that matters: Individual career development from people who ve actually built and scaled ventures.

• Venture upside: The chance to join spin-off teams as they grow - not just watch from the sidelines.

• An accelerated curve: You ll learn more here in 12 months than most roles offer in three years.