Junior Customer Service Representative
Neonism SAL
Employer Active
Posted 13 hrs ago
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Experience
0 - 2 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Assist users with account setup, troubleshooting login issues, and navigating the wallet platform.
Provide accurate information about product, services, and policies.
Escalate complex issues to the senior customer service team or relevant departments.
Follow up with customers to ensure their issues have been resolved.
Collaborate with the product and technical teams to communicate common issues or improvement areas.
Stay updated on company policies, new features, and compliance requirements related to wallet operations.
Desired Candidate Profile
Bachelor s degree in Business Administration, Communications, or related field (preferred but not mandatory).
0 - 2 years of experience in customer service, preferably in fintech, banking, or technology.
Excellent verbal and written communication skills in English & Arabic French is a plus.
Strong problem-solving and active listening skills.
Positive attitude, team player, and customer-first mindset.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Junior Customer Service Representative
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