Junior Information Technology Manzil Healthcare Services

Key Role Accountabilities:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Troubleshoot hardware and software problems and perform repairs or escalate as necessary.
• Arrange IT related resources for new joiners based on the received request from HR or Operations team (Email, Laptop, Phone, Sim card etc.)
• Preparing variety of written materials (e.g. procedures, system level documentation, reports, letters, operational documentation, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
• Trains staff (primarily within the technology area) for the purpose of ensuring their ability to use new and/or existing operating systems, application software, hardware and peripherals.
• Perform routine system maintenance tasks, such as backups, updates, and patches.
• Document technical procedures and configurations.
• Assist with IT projects as needed.

Skills & Qualifications:

• Strong problem-solving skills and ability to troubleshoot technical issues.
• Knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Excellent communication skills and ability to work well in a team environment.
• Arabic speaking is preferred.