Junior IT Support

Parsons Corporation

Parsons are looking for a talented and highly skilled Junior IT Specialist to provide technical support, maintain IT systems, and assist in the implementation of technology solutions within an organization.

This entry-level role is ideal for individuals with foundational knowledge of IT systems, a willingness to learn, and a passion for technology. In this role, under direct supervision you will provide remote technical support to end users of Parsons software, personal computers, workstations and related hardware.

Assignments involve standard issues, questions and problems that can be resolved by applying established techniques and procedures.

What You'll Be Doing;

• Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
• Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
• Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
• Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
• Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
• Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You'll Bring

• Bachelor s degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum 2 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
• At least one Microsoft or Cisco Certification is preferred
• A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
• Familiarity of the MIS environment.
• Good customer service skills.
• Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
• Ability to write documents (may include email or memos).
• Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, v