Junior IT Support & Systems Coordinator

IQUAD Learning Solutions

This role includes (but is not limited to) the following key activities:

• Support the implementation and rollout of new IT systems, platforms, and tools across the organization
• Assist in configuring and maintaining network infrastructure, ensuring stable connectivity and performance
• Manage domains, DNS records, hosting environments, and related configurations
• Provide first-line IT support for users (hardware, software, and access issues)
• Install, configure, and maintain laptops, workstations, and user environments
• Troubleshoot network issues (connectivity, access, performance) and escalate when needed
• Assist in system integrations and coordination between different platforms
• Support Microsoft 365 and cloud-based systems administration (users, permissions, security basics)
• Document systems, configurations, and implementation processes
• Coordinate with internal teams on technical setup and deployment requirements
• Ensure timely resolution of support requests while maintaining system stability
• Contribute to improving IT infrastructure and implementing best practices

Qualifications and Education Requirements:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 1 year of experience.
• Fresh graduates will be considered too.

Preferred Skills:

1. Technical Skills:

• Good understanding of networking fundamentals (IP addressing, DNS, routing basics)
• Familiarity with domain management, DNS configuration, and hosting environments
• Basic experience with system implementation or software deployment
• Knowledge of Microsoft 365 administration and cloud platforms
• Ability to troubleshoot hardware, software, and network-related issues
• Understanding of IT infrastructure concepts and system integrations

2. Soft Skills:

• Strong problem-solving and analytical thinking
• Proactive attitude with interest in systems and infrastructure
• Ability to manage multiple tasks and prioritize effectively
• Good communication and coordination skills
• Organized and detail-oriented
• Strong willingness to learn and grow in IT systems and networking

3. Languages Verbal and written fluency in:

• Fluency in Arabic (verbal and written).
• Fluency in English (verbal and written).